Yes, you must SSH into the server and then follow the instructions to customize your password before FTPing into the account.
If you have never used an SSH client, we recommend putty (http://www.chiark.greenend.org.uk/~sgtatham/putty/download.html) which is a free SSH client.
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Where can I talk to a live person?
Type 'support' from the shell, visit our Live Support or find us on irc.xzibition.com in #support...
What is the best way to get support?
The best way to get support is to open a new support ticket or by emailing support@Xzibition.com....
How do I report abuse?
How can I stay up to date with details relating to Xzibition servers?
Updates via Twitter: http://www.twitter.com/XzibitionData You can also follow it via the...