Easy way: SSH into the shell and type psy-pass and psy-info.
Another option is to open a ticket in the support system requesting a psybnc reset and we will reply with psy-pass and psy-info
Hard way: Login to the shell account with SSH
kill the currently running psybnc process by typing ps -x to find the PID#
then kill -9 PID
pico -w psybnc.conf and edit the following line
USER1.USER.PASS==(encrypted stuff) by putting an unencrypted password in and take out one of the = signs making it look like - USER1.USER.PASS=mysecretpass
restart your psybnc by typing ./psybnc in the psybnc directory
psybnc will re-encrypt the password when it restarts.